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A guide to RR Medicare’s voice-responsive phone line
Posted By rob On February 7, 2013 @ 7:46 pm In Alumni Association News,Healthcare,News,Recent Updates | Comments Disabled
You need to know more about your Railroad Medicare benefits or specific claims. Sometimes you’d like to find the information on your own, and other times, you want to speak with a Customer Service Representative (CSR). Railroad Medicare, administered by Palmetto GBA, gives you the best of both of worlds.
Just call Palmetto’s IVR at (800) 833-4455. Without ever speaking to a person, you have direct access to the following:
If you have questions, at any time, you can simply press “0” to speak with a CSR. To assist you, Palmetto has posted a handy IVR flowchart on its website at www.PalmettoGBA.com/RR/Me. Just look under “Resources” on the left-hand side of the page, and then “IVR Information.”
The following are tips for using the IVR:
How To Enter Your Medicare Number: The IVR will prompt you to select the letter(s) at the beginning of your Railroad Medicare Health Identification Claim (HIC) Number. This is located on your red, white and blue Medicare card.
For HIC numbers with more than one letter, the IVR will prompt you to select the next letter. Here is a list of how the different letters are entered, using the numbers on your telephone key pad:
Medicare Summary Notice: If you need a copy of an MSN, just enter your HIC number, date of birth (MMYY) and the date of service (MMDDYY) for the claim that appears on the MSN you’re looking for. Here’s an example with apostrophes added for clarification:
Deductible: You can verify if your Part B Deductible has been met for the current calendar year.
Claim Status: Request claim status by entering your HIC number, date of birth (MMYY), date of service (MMDDYY), and the first six letters of your last name.
When is the IVR Available?
In addition to Palmetto’s IVR and website, they also invite you to visit their Facebook page, called ‘My RR Medicare’ at www.facebook.com/myrrmedicare.
Article printed from United Transportation Union: http://utu.org
URL to article: http://utu.org/2013/02/07/your-guide-to-railroad-medicares-voice-responsive-telephone-line/
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