The UTU, Amtrak and other labor organizations have designed a survey to aid in the development of training and awareness programs to assist Amtrak employees deal with unruly, disorderly or aggressive passengers.
While development of this program is intended for Amtrak, all UTU members employed in passenger transportation – air, bus, rail and transit – are asked to take the survey.
Education in situational awareness – while initially developed for Amtrak — will help all UTU members minimize potentially dangerous confrontations with passengers in air, rail, bus and transit service.
Click on the link, below, to take the survey. A timely response is essential to designing an educational program.
Note that while your name and email address are required — to limit multiple responses or responses by non-UTU members — such information will be kept confidential.